Atomic Doris cushions with Celery Accent

FAQ’s

What’s this all about?

All shades are made to order by my own fair hands. If you would like a teenie weenie one, a gigantic one, a different colour, or even a bespoke design – just drop me a line and we’ll have a good old natter about it. I also like to talk about other stuff too – so whatever’s on your mind just let me know!

I am a sucker for cat videos. The one below is an essential Monday morning happy maker (but can be viewed anytime).

Monday morning cat-based video.

And if you need another little song to get yourself going in the mornings, here’s my unofficial theme tune;

Atom Bomb Baby by The Five Stars

How can I contact you?

The best way to contact me is to email me

What size lampshade should I get?

6″ and 8″ diameter shades are best for desk lamps.

10″ shades can be used for floor lamps and pendant lights in small rooms.

12″ and 14″ shades are perfect for pendant lights in most rooms, and floor lamps

16″ shades look great in larger rooms, and floor lamps if you have more space.

18″ shades look good in very large rooms and make an impact with floor lamps.

For reference – I have 12″ and 14″ shades for my pendant lights, while one of my floor lamps has a 10″ shade, the other (tripod stand base) has an 18″ shade. If you are still unsure just contact me and I can help you with sizing, colour and design choices.

Can I get colour swatches for the shades?

Of course! It’s hard to tell what the colour’s really like on a monitor – they all look different. If you’d like some swatch samples (for free!) just drop me a message and I’ll send some out for you.

How long will my shade take to get here?

UK Delivery

I can deliver to all UK mainland addresses, and other UK residences at a flat rate of £5.00 for shades.

All items are sent via courier (or Royal Mail if you live in the Hebrides for instance) so you’re looking at 7-10 working days from when you place your order (I have to make it too remember!) This may take longer around holiday times but I will let you know cut-off points for Christmas etc and inform you if there’s an issue with delivery.

International Delivery

If it is being sent internationally, I will post via Royal Mail signed for, and this may take up to two weeks to arrive. Please bear in mind that there will need to be someone at the address to sign for the order in all instances.

Can I track the status of my order?

Yes. You will receive an order confirmation email once your order has been successfully transmitted. Once your item has been shipped you will receive a shipping confirmation email.

Can you put a rush job on? I left somebody’s birthday until the last minute and I need it yesterday!

All orders are processed on a first come first served basis. However, if you do need a super rush job, I’m sure the other nice customers won’t mind. We are after all, only human! You will owe me a brew and biccie if we ever meet though :).

Is my shade safe?

Yes. As safe as a lampshade can be! It’s not bomb proof, but the PVC lining has passed the 650 degree celsius glow wire test. This basically means it won’t spontaneously burst into flames if it gets hot. There are no small parts, but I wouldn’t recommend it as a rattle for a newborn. I would recommend a maximum of 60 watt bulb (or equivalent). I always suggest using energy saving bulbs too. That way you get the same great effect, and you’re saving the planet a little bit too – well done you!

What about your carbon footprint?

I am but one person. I work out of my house, and I recycle all offcuts or re-use them where possible. I make them all here in the UK, plus I source my materials, such as labels, fabric, where possible. I am a person not a machine!! I used to work for a bus company called The Big Lemon which used recycled cooking oil (that they personally collected) so am very aware of recycling, re-using and reduction of waste.

Bespoke Orders

Contact me using the form on the site. Include your telephone number and I’ll call you to discuss. Bespoke colours will have a £5.00 surcharge and I will need a pantone reference, but don’t worry about that I’ll do all the hard work for you. Bespoke designs will need to be designed which takes time. A surcharge of £50.00 will be added to the order.

Can I find you anywhere else?

You can also find me on Not On The High Street, and a select few fairs throughout the year. You can also follow my antics on Facebook, Twitter, Pinterest, and Instagram by clicking the icons in the title bar.

Returns Policy – Lampshades & Cushions

All products are handmade to order, so unless there is a fault (which is unlikely) or it is damaged in the post, unfortunately returns and refunds are not accepted. If you do for some reason find the item is damaged, you can send a photo to me to verify and I can make up another one for you. I do ask that you send all damaged goods back to me, and I will organise a courier to collect them at a time suitable for you. Please notify me within 7 days if you wish to return an item. Around Christmas I allow a 14 day returns window to get round all those pesky bank holidays – I mean amazing bank holidays!

If you are unsure of colours, I can send you a swatch sample for free. Better safe than sorry!

I think that’s it! Anything else don’t hesitate to get in touch!

Big Love,

Doris X